TERMS & CONDITIONS
By arriving on board, all guests on the booking have been made aware of, and agree to, all our TERMS & CONDITIONS.
Please be forewarned, staying on a boat is a VERY unique experience and many things are different to being a landlubber in standard accommodation (or a hotel for that matter), in terms of staff, electricity, water supply, pumping out after showers, toilet flush systems, etc. Should you require assistance during your stay, please refer to the extensive alphabetical HELP FOLDER on board.
QUIRKS OF THIS BOAT
To 'flush' away toilet contents in the master cabin ensuite, there is a lever half way down on the right whilst sitting. Pull this and the contents drop away. In the side cabin ensuites - to flush, make sure the toilet bowl is at least half full then press the 'water' and 'flush' buttons alternately.
DO NOT FLUSH AWAY SANITARY PRODUCTS OR EXCESS TOILET PAPER AS THIS CAUSES BLOCKAGES.
Make sure the pump-out switch is on during showing. This is red red button located to the left of the sliding mirror in the master ensuite until a 'sluuuuurping' sound is heard and then turn off
The use of too many heat generated items will trip the electrics on the boat. To avoid this, turn off any plug-in radiators when cooking.
Gate 5, Penton Hook Marina, Staines Road, Chertsey, KT16 8PQ. FIND US!
Please do not call or try and find us at the MAIN PENTON HOOK office via Gate 1 opposite the Thorpe Park entrance as we are located on the opposite side of the complex at Gate 4 or Gate 5 on Staines Road - SEE HERE.
From Chertsey to Staines on Staines Road, cross over the Thorpe Park roundabout and Gate 5 is the second gate on the right - SEE IMAGE. From Staines to Chertsey on Staines Road, Gate 5 is on the left before the Thorpe Park round-about.
See also the AERIAL MAP of the marina to get your bearings and assist with navigation.
SELF-CHECK-IN BEFORE 6PM VIA GATE 5.
*IF ARRIVING AFTER 6PM WHEN MARINA GATES ARE LOCKED, PLEASE LET US KNOW IN ADVANCE AS SOMEONE WILL NEED TO MEET YOU AT GATE 4 AND PROVIDE YOU WITH AN ACCESS CARD WHICH YOU WILL REQUIRE FOR THE REMAINDER OF YOUR STAY IF GOING OUT AT NIGHT (PLEASE DO NOT LOSE AS THERE IS A £100 REPLACEMENT CHARGE).
DIRECTIONS FROM GATE 5
Upon entry, TURN IMMEDIATELY LEFT at TBS Boat Sales and park at the bottom of the car park near the RIVERSCAPES BANNER by the TOILET BLOCK / BBQ AREA. If Gate 5 is locked, go to Gate 4 - see below or HERE
DIRECTIONS FROM GATE 4
*IF ARRIVING AFTER 6PM WHEN MARINA GATES ARE LOCKED, PLEASE LET US KNOW IN ADVANCE AS SOMEONE WILL NEED TO MEET YOU AT THE GATE AND PROVIDE YOU WITH AN ACCESS CARD WHICH YOU WILL REQUIRE FOR THE REMAINDER OF YOUR STAY IF GOING OUT AT NIGHT (PLEASE DO NOT LOSE AS THERE IS A £100 REPLACEMENT CHARGE).
Please do not call the night security number displayed on the gate. FOLLOW DIRECTIONS HERE.
*SWIPE ACCESS CARD OVER THE KEY PAD on the main gate. Then follow the road all the way around to the left. Turn right at Gate 5 / TBS Boat Sales and park at the bottom of the car park near the RIVERSCAPES BANNER by the TOILET BLOCK / BBQ AREA.
ENTERING AND LEAVING THE MARINA AFTER ARRIVAL
If Gate 5 is locked, use Gate 4. To exit via Gate 4, turn left at TBS Boat Sales / Gate 5 and follow the road all the way around the right - please be aware that the automatic gate opens inwards. An access card is not required to leave the premises (ie. on departure, please leave this access card on the boat) BUT you will require it to re-enter Gate 4 after 6pm when all marina gates are locked.
CHECK-IN & CHECK-OUT
Check-in : From 3pm unless otherwise arranged
Check-out: Before 10am on the day of departure unless otherwise arranged
EARLY CHECK-IN/LATE CHECK-OUT
Dependent on previous/follow-on bookings, this can be arranged in advance for an additional £10/hour. Please email us at to pre-approve.
Please note, early check-ins and late check-outs do not include extended use of the hot tub. In other words, before 3pm on the day of arrival and after 10am on the day of departure, this facility is not available. Water activities and bikes are included in early check-ins or late check-outs.
FINDING THE BOAT - “EUCALA”
*Boat code will be provided by separate text / email prior to arrival*
Locate the last pontoon/walkway leading to RIVERSCAPES STAYCATIONS. This pontoon is right next to the RIVERSCAPES BANNER. Walk down this pontoon and “Eucala” is on the right. Board from the back steps. Please take care, ESPECIALLY if it has been raining or is cold and icy as areas around boats can get extremely slippery! There is a padlock on the bottom right of the French door and *Enter Boat Code*.
NUMBER OF GUESTS/PRICES
Only paying guests are permitted entry into the Marina / On Board and ALL visitors MUST obtain advance authorisation.
Whilst you will have exclusive use of the boat, please note that only the number of guests on the booking are permitted access. In other words, if 2 guests have booked, this does not mean that more can tag along for the same price. Furthermore, our base price is that of a moored stay for 2 guests/a couple sharing the master cabin. If 2 guests have booked but wish to have their own cabin, this will be at an extra charge of £50/guest/night if not arranged and paid for in advance. This charge covers extra laundry and cleaning.
SHOWER BEFORE EACH USE
DO NOT ADD ANY PRODUCTS TO THE WATER
DO NOT USE AFTER 10PM OR BEFORE 8AM
KEEP NOISE TO A MINIMUM
SEXUALLY EXPLICIT or UNREASONABLE BEHAVIOUR WILL NOT BE TOLERATED
RESPECT OUR NEIGHBOURS
LEAVE HEAT CYCLE SWITCHED ON AFTER USE
REPLACE THE HEAT BLANKET/COVER AFTER EACH USE
EARLY CHECK-INS (before 3pm on the day of arrival) OR LATE CHECK-OUTS (after 10am on the day of departure) DO NOT INCLUDE USE OF HOT TUB
ANY NON-COMPLIANCE WILL RESULT IN THE LOSS OF YOUR DEPOSIT.
Operating instructions are in the on board HELP FOLDER.
For more information, or to book a discounted small self-drive day boat for up to 6 guests during your stay, visit the designated SELF-DRIVE page for staycation guests. In the notes, please state which boat you are staying on!
90 minutes - £55
4 hours - £85
8 hours - £135
SUMMER SPECIAL OFFER (April to September) ..... 3 hours - £55 between 5/5:30pm and 8/8:30pm ONLY. To be booked via our admin team.
Please note, a separate £100 damage deposit will be collected prior to use.
For more information on our discounted skippered cruises for up to 10 guests during your stay, visit the CRUISES page.
£100/ hour (90 minutes minimum)
We endeavor to make your stay as special and unique as possible! With this in mind, we have teamed up with some amazing local businesses who are able to provide a myriad of extra services which can be found on our RECOMMENDATIONS page. These will require advance planning and arranged directly with the relevant companies, including:
bbq packs & fresh farm produce
decorations / party props
'something nice on ice'
If we know you are staying to celebrate something special, we automatically include some decorations to mark the occasion!
Anything else that you feel will help enhance your stay, please let us know.
PUBS & RESTAURANTS
We suggest searching local pubs and restaurants using TRIP ADVISOR. Since the pandemic, we are re-building our list of local recommendations so please feel free to drop us a message with any you highly recommend - or not as the case may be!
We suggest on-line orders with Deliveroo, Just Eat or Uber Eats – provide the driver with our address and collect your order from Gate 5.
ASDA Convenience Store - Chertsey Lane, TW18 3LS. Turn right out of the marina and ASDA is located 0.7 miles away, on the left.
Sainsburys – The Causeway, Staines, TW18 3AP. Turn right out of the marina and Sainsbury’s is located 2.5 miles away.
Enjoy the plenty of places of interest to visit in the area including historic monuments, market towns, museums, racecourses and theme parks. Direct trains to Central London from Staines take approximately 35 minutes should guests wish to sample the many tourist attractions there too. Visit the PLACES OF INTEREST page for more information.
EMERGENCY CONTACT INFORMATION
There is an extensive alphabetical HELP FOLDER on board should you run into any difficulties with power cuts, how to use the toilet, etc.
We do understand, however, that at times an emergency might occur. In this case, please contact our Ops Manager whose business card is left on board with the guest book. Or e-mail marked 'URGENT'.
Whilst we have always taken pride in maintaining the highest standards of cleanliness and hygiene, we have now stepped up our cleaning procedures to make them even more rigorous. CLICK HERE for more information on what to expect during your stay.
Close all windows, outside doors and the skylight in the dining area.
Leave all internal doors open so that air can circulate.
Turn off all lights.
Wash up all used dishes/cups/glasses/pots, etc.
All rubbish to be placed in black bin liners, tied securely and disposed of in the main marina bins.
Empty dehumidifier and leave switched on - near the dining area/winter only.
Turn off all free-standing plug-in radiators – winter only.
Turn off PS3 (if used).
Return cushions (if used).
Return life jackets (if used).
Clean BBQ (if used).
Lock up and scramble the code.
GUEST BOOK ENTRY/REVIEW
Please be assured that we strive to excel and give our customers the best possible experience and service at all times. If you feel we have achieved this, we would be so grateful to receive a glowing review, whether on the booking site you used, GOOGLE or FACEBOOK. An entry in our guest book would also be treasured. If, however, you feel dissatisfied with anything at all, no matter how small, we think it goes without saying that a private message would be much more appreciated than a negative or neutral feedback on a public forum – with thanks.
The crew pride themselves in offering a very unique and personalised service and we very much hope you enjoy the comfort and tranquility of your staycation with us.
Best wishes from Natasha, Klaus + the rest of the team 😊