GO DUTCH/FAIRY RAE CHECK-IN

TERMS & CONDITIONS

By arriving on board, all guests on the booking have been made aware of, and agree to, all our TERMS & CONDITIONS.

UNIQUE EXPERIENCE

Please be forewarned, staying on a boat is a VERY unique experience and many things are different to being a landlubber in standard accommodation (or a hotel for that matter), in terms of staff, electricity, water supply, pumping out after showers, toilet flush systems, etc.  Should you require assistance during your stay, please refer to the extensive alphabetical HELP FOLDER on board.

QUIRKS OF THIS BOAT

  • To 'flush' away toilet contents, there is a lever half way down on the right whilst sitting.  Pull this and the contents drop away.

  • DO NOT FLUSH AWAY SANITARY PRODUCTS OR EXCESS TOILET PAPER AS THIS CAUSES BLOCKAGES.

  • To stop an intermittent pump sound, turn the water off (push down) when not required.  Remember to turn back on (pull up) when water is required!  The switch is found at the helm/steering wheel labelled 'WATER'.

  • The shower room light (located in the master cabin) does not work unless the water switch (see above) is also turned on!

  • The light switch for the master cabin is on the ceiling light itself.

ADDRESS/DIRECTIONS

Gate 5, Penton Hook Marina, Staines Road, Chertsey, KT16 8PQ. FIND US!

Please do not call or try and find us at the MAIN PENTON HOOK office via Gate 1 opposite the Thorpe Park entrance as we are located on the opposite side of the complex at Gate 4 or Gate 5 on Staines Road - SEE HERE.   

From Chertsey to Staines on Staines Road, cross over the Thorpe Park roundabout and Gate 5 is the second gate on the right - SEE IMAGE.

From Staines to Chertsey on Staines Road, Gate 5 is on the left before the Thorpe Park round-about.

See also the AERIAL MAP of the marina to get your bearings and assist with navigation.

 

TIME OF ARRIVAL

SELF-CHECK-IN BEFORE 6PM VIA GATE 5. 

*IF ARRIVING AFTER 6PM WHEN MARINA GATES ARE LOCKED, PLEASE LET US KNOW IN ADVANCE AS SOMEONE WILL NEED TO LET YOU IN.  AN ACCESS CARD WILL THEN BE ON THE BOAT AND WILL REQUIRED FOR THE REMAINDER OF YOUR STAY IF GOING OUT AT NIGHT (PLEASE DO NOT LOSE AS THERE IS A £100 REPLACEMENT CHARGE).

DIRECTIONS FROM GATE 5

Upon entry, TURN IMMEDIATELY LEFT at TBS Boat Sales and park at the bottom of the car park near the RIVERSCAPES BANNER by the TOILET BLOCK / BBQ AREA. If Gate 5 is locked, go to Gate 4 - see below or HERE

DIRECTIONS FROM GATE 4

*IF ARRIVING AFTER 6PM WHEN MARINA GATES ARE LOCKED, PLEASE LET US KNOW IN ADVANCE AS SOMEONE WILL NEED TO LET YOU IN.  AN ACCESS CARD WILL THEN BE ON THE BOAT AND WILL REQUIRED FOR THE REMAINDER OF YOUR STAY IF GOING OUT AT NIGHT (PLEASE DO NOT LOSE AS THERE IS A £100 REPLACEMENT CHARGE).

Please do not call the night security number displayed on the gate. FOLLOW DIRECTIONS HERE.

*SWIPE ACCESS CARD OVER THE KEY PAD on the main gate. Then follow the road all the way around to the left. Turn right at Gate 5 / TBS Boat Sales and park at the bottom of the car park near the RIVERSCAPES BANNER by the TOILET BLOCK / BBQ AREA.

PARKING

Park at the bottom of the car park near the RIVERSCAPES BANNER by the TOILET BLOCK / BBQ AREA.

ENTERING AND LEAVING THE MARINA AFTER ARRIVAL

If Gate 5 is locked, use Gate 4. To exit via Gate 4, turn left at TBS Boat Sales / Gate 5 and follow the road all the way around the right - please be aware that the automatic gate opens inwards. An access card is not required to leave the premises (ie. on departure, please leave this access card on the boat) BUT you will require it to re-enter Gate 4 after 6pm when all marina gates are locked.

CHECK-IN & CHECK-OUT

  • Check-in:     From 5pm unless otherwise arranged

  • Check-out:   Before 12 noon on the day of departure unless otherwise arranged

EARLY CHECK-IN/LATE CHECK-OUT

Dependent on previous/follow-on bookings, this can be arranged in advance for an additional £10/hour.  Please email us at info@riverscapes.co.uk to pre-approve.

Please note, early check-ins and late check-outs do not include extended use of the hot tub.  In other words, before 5pm on the day of arrival and after 12 noon on the day of departure, this facility is not available.  Water sports and bikes are included in early check-ins or late check-outs.

FINDING THE BOAT - “FAIRY RAE”

*Boat code will be provided by separate text / email the day prior to arrival*

Locate the last pontoon/walkway leading to RIVERSCAPES STAYCATIONS.  This pontoon is right next to the RIVERSCAPES BANNER.  Walk down this pontoon and “Fairy Rae” is on the right.  Board from the back deck into the wheel house.  Please take care, ESPECIALLY if it has been raining or is cold and icy as areas around boats can get extremely slippery!  There is a lockbox situated to the left of the wheel house and "Enter Boat Code*.  

NUMBER OF GUESTS/PRICES

Only paying guests are permitted entry into the Marina / On Board and ALL visitors MUST obtain advance authorisation.

Whilst you will have exclusive use of the boat, please note that only the number of guests on the booking are permitted access.  In other words, if 2 guests have booked, this does not mean that more can tag along for the same price.  Furthermore, our base price is that of a moored stay for 2 guests/a couple sharing the master cabin.  If 2 guests have booked but wish to have their own cabin, this will be at an extra charge of £30/guest/night if not arranged and paid for in advance.  This charge covers extra laundry and cleaning.  

Wi-Fi

Riverscapes

Password: lifeisbetteronaboat

or

Riverscapes_Guest

Password: boatface

HOT TUB

We endeavour to have the hot tub cleaned and ready for 5pm check-ins, however, are unable to guarantee its use until 8pm.  Please note the following terms of use which we respectfully request are adhered to at all times:

  • SHOWER BEFORE EACH USE

  • DO NOT ADD ANY PRODUCTS TO THE WATER

  • DO NOT USE AFTER 10PM OR BEFORE 8AM

  • KEEP NOISE TO A MINIMUM

  • SEXUALLY EXPLICIT or UNREASONABLE BEHAVIOUR WILL NOT BE TOLERATED

  • RESPECT OUR NEIGHBOURS

  • LEAVE HEAT CYCLE SWITCHED ON AFTER USE

  • REPLACE THE HEAT BLANKET/COVER AFTER EACH USE

  • EARLY CHECK-INS (before 5pm on the day of arrival) OR LATE CHECK-OUTS (after 12 noon on the day of departure) DO NOT INCLUDE USE OF HOT TUB - and a member of staff will need access to clean this facility during this time.

 

ANY NON-COMPLIANCE WILL RESULT IN THE LOSS OF YOUR DEPOSIT. 

Operating instructions are in the on board HELP FOLDER and also on the hot tub control panel itself. 

Please be extremely careful on the ladder getting to/from the roof of the barge where the hot tub is located.

EXTRA SERVICES

Water activities, bikes and BBQs to be arranged in advance.  Visit the EXTRA SERVICES page for more information and terms of use.

SELF-DRIVE BOAT HIRE

For more information, or to book a discounted small self-drive day boat during your stay, visit the designated SELF-DRIVE page for staycation guests.  In the notes, please state which boat you are staying on!  

UP TO 6 GUESTS:

  • £55 - 90 minutes

  • £85 - 4 hours

  • £135 - 8 hours

 

2 GUESTS ONLY:

  • £39 - 90 minutes

  • £59 - 4 hours

  • £95 - 8 hours

SUMMER SPECIAL OFFER (April to October) - £55 FOR 3 HOURS between 5/5:30pm and 8/8:30pm ONLY.  To be booked via our admin team.

Please note, a separate £100 damage deposit will be collected prior to use.

SKIPPERED CRUISES

For more information on our discounted skippered cruises for up to 12 guests during your stay, visit the CRUISES page.  

  • £100/ hour (90 minutes minimum)

RECOMMENDEDATIONS

We endeavor to make your stay as special and unique as possible!  With this in mind, we have teamed up with some amazing local businesses who are able to provide a myriad of extra services which can be found on our RECOMMENDATIONS page.  These will require advance planning and arranged directly with the relevant companies, including:

  • artisan chocolates

  • bbq packs & fresh farm produce

  • catering

  • celebration cakes

  • cupcakes

  • decorations / party props

  • event planning

  • flower arrangements

  • graze boxes

  • picnic selections

  • 'something nice on ice'

  • taxi services

  • treatments  

If we know you are staying to celebrate a birthday or anniversary, we automatically include some decorations to mark the occasion!

Anything else that you feel will help enhance your stay, please let us know.

PUBS & RESTAURANTS

We suggest searching local pubs and restaurants using TRIP ADVISOR.  Since the pandemic, we are re-building our list of local recommendations so please feel free to drop us a message with any you highly recommend - or not as the case may be!

DELIVERIES/TAKE-AWAY SERVICES

We suggest on-line orders with Deliveroo, Just Eat or Uber Eats – provide the driver with our address and collect your order from Gate 5.

NEAREST GROCERCIES

  • ASDA Convenience Store - Chertsey Lane, TW18 3LS.  Turn right out of the marina and ASDA is located 0.7 miles away, on the left.

  • Sainsburys – The Causeway, Staines, TW18 3AP.  Turn right out of the marina and Sainsbury’s is located 2.5 miles away.

PLACES OF INTEREST

Enjoy the plenty of places of interest to visit in the area including historic monuments, market towns, museums, racecourses and theme parks.  Direct trains to Central London from Staines take approximately 35 minutes should guests wish to sample the many tourist attractions there too.  Visit the PLACES OF INTEREST page for more information.

CONTACT INFORMATION

There is an extensive alphabetical HELP FOLDER on board should you run into any difficulties with power cuts, how to use the toilet, etc. 

We do understand, however, that at times an emergency might occur.  In this case, please contact our Ops Manager whose business card is left on board with the guest book.  Or e-mail info@riverscapes.co.uk marked 'URGENT'.  Please note however, we do not have 24 hour cover. 

COVID-19

Whilst we have always taken pride in maintaining the highest standards of cleanliness and hygiene, we have now stepped up our cleaning procedures to make them even more rigorous. CLICK HERE for more information on what to expect during your stay.

UPON DEPARTURE

PLEASE:

  • Close all windows, outside doors and the skylights in the dining area and master cabin.

  • Turn off all lights.

  • Wash up all used dishes/cups/glasses/pots, etc.

  • All rubbish to be placed in black bin liners, tied securely and disposed of in the main marina bins.

  • Empty dehumidifier and leave switched on – in the saloon/lounge.

  • Return life jackets (if used).

  • Clean BBQ (if used).

  • DO NOT TAKE THE MDL ACCESS CARD.

  • Lock up and scramble the code.  

GUEST BOOK ENTRY/REVIEW

Please be assured that we strive to excel and give our customers the best possible experience and service at all times.  If you feel we have achieved this, we would be so grateful to receive a glowing review, whether on the booking site you used, GOOGLE or FACEBOOK.  An entry in our guest book would also be treasured.  If, however, you feel dissatisfied with anything at all, no matter how small, we think it goes without saying that a private message would be much more appreciated than a negative or neutral feedback on a public forum – with thanks.

The crew pride themselves in offering a very unique and personalised service and we very much hope you enjoy the comfort and tranquility of your staycation with us.

Best wishes from Natasha, Klaus + the rest of the team 😊

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