TERMS & CONDITIONS
1. DEFINITIONS -
The company is referred to as ‘Riverscapes’ and ‘the hirer’ is referred to as the lead guest named on the booking, who is responsible and liable under this agreement.
2. PAYMENT & DEPOSITS -
Full payment, parking information and a £200 security deposit is required (whether this is paid directly or handled through a booking site) before check-in details and access codes are provided. After a satisfactory check-out, the security deposit (if paid directly) will be returned within 7 days of departure.
3. IDENTIFICATION -
A copy of Government issued identification and proof of address is required for every guest on the booking.
4. PERMITTED GUESTS -
Paying guests only are permitted entry into the marina/on board and all visitors must obtain advance authorisation
5. PONTOONS -
Maximum number of guests permitted is 6. A breach of this rule will immediately terminate the contract without recompense to the client.
Pontoons are only to transit to/from the boat being used. Trespassing onto other pontoons and looking into other boats is strictly forbidden.
6. NOISE -
No parties or excessive noise is permitted at any time -respect all our neighbours/other boat owners at all times.
7. DRUGS & ALCOHOL –
We have a zero-tolerance policy to drugs or excessive use of alcohol on our boats.
8. BEHAVIOUR -
Unreasonable behaviour will not be tolerated.
9. USE OF OUTSIDE DECKS -
No use of outside decks between 10pm and 8am except to sit quietly and watch the river life go by. All late comings/goings to be exceptionally discreet.
10. WATER ACTIVITIES -
No use of water activities in the marina - to be arranged in advance.
11. TOILETS -
Absolutely no sanitary products, wipes, etc to be flushed down the toilet and excessive toilet paper is to be avoided at all times – a £100 plumbing fee will be charged should a blockage require cleaning.
12. RUBBISH -
Rubbish to be placed in black bin liners, tied up securely and disposed of in the main marina bins.
13. SMOKING -
No smoking within/inside the boat. Responsible smoking permitted on outside decks only (no burns please). Cigarette ends and ash to be cleared away (not in the river).
14. BBQS -
No BBQs to be used on the boat. This facility is to be arranged in advance and only to be used in the designated area of the marina – gas is provided only when required and needs to be removed for safe storage after use.
15. FISHING -
Fishing is prohibited in the marina.
16. SWIMMING -
No swimming in the marina.
17. PETS -
The hirer agrees that no person who is not a party to this agreement may enforce any term of this agreement and that the contract (Rights of third parties Act 1999) shall not apply to this agreement or to any document entered into pursuant to this agreement.
No pets allowed on a ‘Staycation’ – they are only welcome on our self-drive day boats.
18. SHOES -
No shoes to be worn inside the boat.
19. CANDLES & CONFETTI -
No use of candles or confetti.
20. USE OF FACILITIES -
21a). Wash up all used dishes, cutlery, pots, pans etc before departure.
21b). Respect our property as if it were your own.
Please note: All facilities to be used at our guests’ own risk.
21. CANCELLATIONS / REFUNDS
A 50% refund will be made for cancellations made at least 14 days before check-in. No refunds will be made for cancellations made within 14 days of check-in. Should we be required to alter bookings due to COVID-19 restrictions, you will be able to use the credit towards a future staycation, cruise, or self-drive option within a year of the original booking.
22. CHANGE OF SERVICES
Riverscapes takes steps to help protect the safety of guests and staff, therefore certain services and amenities may be reduced or unavailable as a result.
BREACHES OF T&Cs MAY RESULT IN THE LOSS OF YOUR DEPOSIT.