TERMS & CONDITIONS

Staycations

​​1. DEFINITIONS -

The company is referred to as ‘Riverscapes’ and the guest will be the name on the booking, who is responsible and liable under this agreement.

2. PAYMENT & DEPOSITS -

Full payment and a £200 security deposit is required (whether this is paid directly or handled through a booking site) before check-in details and access codes are provided. After a satisfactory check-out, the security deposit (if paid directly) will be returned after confirmation of bank/credit card/PayPal details.

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3. IDENTIFICATION -

A copy of Government issued identification and proof of address is required for the lead guest on the booking.

4. PERMITTED GUESTS -

Whilst the booking for exclusive use of the boat, only paying guests are permitted entry into the marina/on board and all visitors must obtain advance authorisation, ie. in other words, extra guests/friends/family are not permitted to tag along and enjoy our facilities for the free.

 

5. PRICE STRUCTURE -

Our price is based on the number of guests on the booking.  If 2 guests have booked, the price will be for use of the master cabin only.  If these 2 guests wish to have their own cabin, there will be a surcharge to cover the extra cleaning and laundry, ie. whilst the booking is for exclusive use of the boat, not all beds can be used.

6. PONTOONS -

Pontoons are only to transit to/from the boat being used. Trespassing onto other pontoons and looking into other boats is strictly forbidden.

 

7. NOISE -

No parties or excessive noise is permitted at any time -respect all our neighbours/other boat owners at all times.

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8. DRUGS & ALCOHOL -

We have a zero-tolerance policy to drugs or excessive use of alcohol on our boats.

 

9. BEHAVIOUR -

Unreasonable behaviour will not be tolerated.

        

10. USE OF OUTSIDE DECKS -

No use of outside decks between 10pm and 8am except to sit quietly and watch the river life go by.  All late comings/goings to be exceptionally discreet.

11. WATER ACTIVITIES -

No use of water activities within the marina - to be arranged in advance.​

12. TOILETS -

Absolutely no sanitary products, wipes, etc to be flushed down the toilet and excessive toilet paper is to be avoided at all times – a £100 plumbing fee will be charged should a blockage require cleaning.

 

13. RUBBISH -

Rubbish is to be placed in black bin liners, tied up securely and disposed of in the main marina bins.

14. SMOKING -

No smoking within/inside the boat. Responsible smoking permitted on outside decks only (no burns please). Cigarette ends and ash to be cleared away (not in the river).

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15. BBQS -

No BBQs to be used on the boat. This facility is to be arranged in advance and only to be used in the designated area of the marina – gas is provided and needs to be removed for safe storage and this facility cleaned after each use.

16. FISHING -

Fishing is prohibited within the marina.  

17. SWIMMING -

No swimming is permitted within the marina.

18. PETS -

No pets allowed on a ‘Staycation’ – they are only welcome on our self-drive day boats.

 

19. SHOES -

No shoes to be worn inside the boat.

20. CANDLES & CONFETTI -

No use of candles or confetti whatsoever.

21. USE OF FACILITIES -

21a). Wash up all used dishes, cutlery, pots, pans etc before departure.

21b). Respect our property as if it were your own.

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Please note: All facilities to be used at our guests’ own risk.

 

22. CANCELLATIONS / REFUNDS - 

A 50% refund will be made for cancellations made at least 14 days before check-in. No refunds will be made for cancellations made within 14 days of check-in. Should we be required to alter bookings due any further COVID-19 restrictions or illness, proof and/or PCR tests will be required before a credit will be given and which can then be used towards a future staycation, cruise, or self-drive option to be used with a year.

23. CHANGE OF SERVICES - 

Riverscapes takes steps to help protect the safety of guests and staff, therefore certain services and amenities may be reduced or unavailable as a result.

BREACHES OF T&Cs MAY RESULT IN THE LOSS OF YOUR DEPOSIT