TERMS & CONDITIONS
1. DEFINITIONS -
The company is referred to as ‘Riverscapes’ and the guest will be the name on the booking, who is responsible and liable under this agreement.
2. PAYMENT & DEPOSITS -
Full payment and a £200 security deposit is required (whether this is paid directly or handled through a booking site) before check-in details and access codes are provided. After a satisfactory check-out, the security deposit (if paid directly) will be returned within 7 days of departure.
3. IDENTIFICATION -
A copy of Government issued identification and proof of address is required for the lead guest on the booking.
4. PERMITTED GUESTS -
Paying guests only are permitted entry into the marina/on board and all visitors must obtain advance authorisation.
5. PONTOONS -
Pontoons are only to transit to/from the boat being used. Trespassing onto other pontoons and looking into other boats is strictly forbidden.
6. NOISE -
No parties or excessive noise is permitted at any time -respect all our neighbours/other boat owners at all times.
7. DRUGS & ALCOHOL –
We have a zero-tolerance policy to drugs or excessive use of alcohol on our boats.
8. BEHAVIOUR -
Unreasonable behaviour will not be tolerated.
9. USE OF OUTSIDE DECKS -
No use of outside decks between 10pm and 8am except to sit quietly and watch the river life go by. All late comings/goings to be exceptionally discreet.
10. HOT TUBS -
11. WATER ACTIVITIES -
No use of water activities within the marina - to be arranged in advance.
12. TOILETS -
Absolutely no sanitary products, wipes, etc to be flushed down the toilet and excessive toilet paper is to be avoided at all times – a £100 plumbing fee will be charged should a blockage require cleaning.
13. RUBBISH -
Rubbish to be placed in black bin liners, tied up securely and disposed of in the main marina bins.
14. SMOKING -
No smoking within/inside the boat. Responsible smoking permitted on outside decks only (no burns please). Cigarette ends and ash to be cleared away (not in the river).
15. BBQS -
No BBQs to be used on the boat. This facility is to be arranged in advance and only to be used in the designated area of the marina – gas is provided and needs to be removed for safe storage and this facility cleaned after each use.
16. FISHING -
Fishing is prohibited within the marina.
17. SWIMMING -
No swimming within the marina.
18. PETS -
No pets allowed on a ‘Staycation’ – they are only welcome on our self-drive day boats.
19. SHOES -
No shoes to be worn inside the boat.
20. CANDLES & CONFETTI -
Candles or confetti (even confetti within balloons) is NOT permitted whatsoever.
21. USE OF FACILITIES -
21a). Wash up all used dishes, cutlery, pots, pans etc before departure.
21b). Respect our property as if it were your own, leaving the boat as neat and as tidy as you found it would be extremely appreciated. Any excess, or professional / specialised cleaning required will be deducted from your deposit.
Please note: All facilities to be used at our guests’ own risk.
22. CANCELLATIONS / REFUNDS -
A 50% refund will be made for cancellations made at least 14 days before check-in. No refunds will be made for cancellations made within 14 days of check-in. Should we be required to alter bookings due to COVID-19 restrictions, you will be able to use the credit towards a future staycation, cruise, or self-drive option within a year of the original booking.
23. CHANGE OF SERVICES -
Riverscapes takes steps to help protect the safety of guests and staff, therefore certain services and amenities may be reduced or unavailable as a result.
BREACHES OF T&Cs MAY RESULT IN THE LOSS OF YOUR DEPOSIT.