TERMS & CONDITIONS

- Staycations

  • Full payment, parking and a £200 security deposit is required (whether this is paid directly, or handled through a booking site) before check-in details and access codes are provided. After a satisfactory check-out, the security deposit (if paid directly) will be returned within 7 days of departure.

  • A copy of government issued identification and proof of address is required for all bookings.

  • Paying guests ONLY are permitted entry into the Marina/aboard boats and all visitors must obtain advance authorisation.

  • Pontoons are only to transit to/from the boat being used - trespassing onto other pontoons and looking into other boats is strictly forbidden.

  • No parties or excessive noise is permitted at any time - respect all our neighbours/other boat owners at all times.

  • No use of candles or confetti.

  • No use of outside decks. between 10pm and 8am except to sit quietly and watch river life go by.

  • Late comings/goings to be exceptionally discreet.

  • No violation of hot tub rules.

  • Water sports are to be used on a first come, first served basis.

  • No use of water sports after dark.

  • Parking to be arranged in advance.

  • Absolutely no sanitary products, wipes etc to be flushed down the toilet and excessive toilet paper is to be avoided at all times - a £100 plumbing fee will be charged should a blockage require clearing.

  • Rubbish to be placed in black bin liners, tied up securely and disposed of in the main marina bins.

  • No smoking within / inside the boat. Responsible smoking permitted on outside decks only (no burns please). Cigarette ends and ash to be cleared away (not in the river)

  • No BBQs to be used on the boat. This facility is to be arranged in advance and only to be used in the designated area of the marina - gas os provided.

  • No pets on a 'Boat stay' - they are only welcome on our self-drive day boats.

  • No swimming or use of water sports equipment within the marina - only permitted within the lagoon due to boat movement. Please also be aware of waterborne diseases. Life jackets are advisable.

  • Wash up all used dishes, cutlery, pots, pans, etc before departure.

  • Respect our property as if it were your own.

  • All facilities to be used at our guests' own risk.

  • A 50% refund will be made for cancellations made within 14 days before check-in. No refunds will be made for cancellations made within 14 days of check-in. Should we be required to alter bookings due to Covid-19 restrictions, you will be able to use the credit towards a future stay, cruise or self-drive option within a year of the original booking.

** Breaches of Terms and Conditions may result in the loss of your deposit **