TERMS & CONDITIONS

  • FULL PAYMENT, PARKING AND A £200 SECURITY DEPOSIT IS REQUIRED (WHETHER THIS IS PAID DIRECTLY, OR HANDLED THROUGH A BOOKING SITE) BEFORE CHECK-IN DETAILS AND ACCESS CODES ARE PROVIDED.  AFTER A SATISFACTORY CHECK-OUT, THE SECURITY DEPOSIT (IF PAID DIRECTLY) WILL BE RETURNED WITHIN 7 DAYS OF DEPARTURE 

  • A COPY OF GOVERNMENT ISSUED IDENTIFICATION AND PROOF OF ADDRESS IS REQUIRED FOR ALL BOOKINGS

  • PAYING GUESTS ONLY ARE PERMITTED ENTRY INTO THE MARINA/ON BOARD AND ALL VISITORS MUST OBTAIN ADVANCE AUTHORISATION

  • PONTOONS ARE ONLY TO TRANSIT TO/FROM THE BOAT BEING USED – TRESPASSING ONTO OTHER PONTOONS AND LOOKING INTO OTHER BOATS IS STRICTLY FORBIDDEN

  • NO PARTIES OR EXCESSIVE NOISE IS PERMIITED AT ANY TIME – RESPECT ALL OUR NEIGHBOURS/OTHER BOAT OWNERS AT ALL TIMES

  • NO USE OF CANDLES OR CONFETTI

  • NO USE OF OUTSIDE DECKS BETWEEN 10PM AND 8AM EXCEPT TO SIT QUIETY AND WATCH RIVER LIFE GO BY

  • LATE COMINGS/GOINGS TO BE EXCEPTIONALLY DISCREET

  • NO VIOLATION OF HOT TUB RULES

  • WATER SPORTS ARE TO BE USED ON A FIRST COME, FIRST SERVED BASIS

  • NO USE OF WATER SPORTS AFTER DARK

  • PARKING TO BE ARRANGED IN ADVANCE

  • ABSOLUTELY NO SANITARY PRODUCTS, WIPES, ETC TO BE FLUSHED DOWN THE TOILET AND EXCESSIVE TOILET PAPER IS TO BE AVOIDED AT ALL TIMES – A £100 PLUMBING FEE WILL BE CHARGED SHOULD A BLOCKAGE REQUIRE CLEARING 

  • RUBBISH TO BE PLACED IN BLACK BIN LINERS, TIED UP SECURELY AND DISPOSED OF IN THE MAIN MARINA BINS

  • NO SMOKING WITHIN/INSIDE THE BOAT.  RESPONSIBLE SMOKING PERMITTED ON OUTSIDE DECKS ONLY (NO BURNS PLEASE).  CIGARETTE ENDS AND ASH TO BE CLEARED AWAY (NOT IN THE RIVER)

  • NO BBQS TO BE USED ON THE BOAT.  THIS FACILITY IS TO BE ARRANGED IN ADVANCE AND ONLY TO BE USED IN THE DESIGNATED AREA OF THE MARINA - GAS IS PROVIDED.

  • NO PETS ON A ‘BOAT STAY’ – THEY ARE ONLY WELCOME ON OUR SELF-DRIVE DAY BOATS

  • NO SWIMMING OR USE OF WATER SPORTS EQUIPMENT WITHIN THE MARINA – ONLY PERMITTED WITHIN THE LAGOON DUE TO BOAT MOVEMENTS.  PLEASE ALSO BE AWARE OF WATERBORNE DISEASES.  LIFE JACKETS ARE ADVISABLE

  • WASH UP ALL USED DISHES, CUTLERY, POTS, PANS, ETC BEFORE DEPARTURE

  • RESPECT OUR PROPERTY AS IF IT WERE YOUR OWN

  • ALL FACILITIES TO BE USED AT OUR GUESTS' OWN RISK

  • A 50% REFUND WILL BE MADE FOR CANCELLATIONS MADE AT LEAST 14 DAYS BEFORE CHECK-IN.  NO REFUNDS WILL BE MADE FOR CANCELLATIONS MADE WITHIN 14 DAYS OF CHECK-IN.  SHOULD WE BE REQUIRED TO ALTER BOOKINGS DUE TO COVID-19 RESTRICTIONS, YOU WILL BE ABLE TO USE TO USE THE CREDIT TOWARDS A FUTURE STAY, CRUISE OR SELF-DRIVE OPTION WITHIN A YEAR OF THE ORIGINAL BOOKING.

 

+++ BREACHES OF T&C MAY RESULT IN THE LOSS OF YOUR DEPOSIT +++

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