Question 1

IMPORTANT FEATURES OF THIS BOAT

Accepted Answer

·     When climbing into the boat, hold on whilst descending the stairs      backwards. Please be mindful that the deck can get extremely slippery when wet      - especially coming in/out of the hot tub. To 'flush' away toilet contents, pull the 'flush handle' away from      the device. This is located at the front of the toilet - midway down -      under the lid. Pull this and the contents drop away. DO NOT FLUSH AWAY SANITARY PRODUCTS OR EXCESS TOILET PAPER AS THIS      CAUSES BLOCKAGES. Do not drink the tap water. When hot water is required, press the BOOSTER and hold it in (1      hour should be ample). This button is near the control panel in the      saloon/seating area. The use of too many heat generated items at the same time may trip      the electrics as boats only have minimal power supply (16AMPS) for safety      reasons. In other words, do not use ALL the plug-in heating at the same      time and/or together with the toaster, kettle, hairdryer and/or cooker,      etc. It is natural during colder months for boats to be damp and cause      condensation. As such, it is important for the dehumidifier to be running      at all times (with doors/windows closed) and that the water collection      tray is emptied regularly. To cook on the induction cooker, place a pot/pan on the hob before      adjusting the settings.

Question 2

ADDRESS & DIRECTIONS

Accepted Answer

Gate 5, Penton Hook Marina, Staines Road, Chertsey, KT16 8PQ. FIND US!  GATE 5 IS AT THE FOLLOWING LOCATION: ·       WHAT3WORDS: roses.landed.olive ·       GOOGLE PIN: CLICK HERE  Please do not call or try and find us at the MAIN PENTON HOOK Office via Gate 1 Opposite the Thorpe Park Entrance. We are not located here, rather on the opposite side of the complex at Gate 4 or Gate 5 on Staines Road - SEE HERE.  From Chertsey to Staines on Staines Road, cross over the Thorpe Park roundabout and Gate 5 is the second gate on right - SEE IMAGE.   From Staines to Chertsey, Gate 5 is on the left before the Thorpe Park roundabout.  See also the AERIAL MAP of the marina to get your bearings and to assist with navigation.

Question 3

DIRECTIONS FROM GATE 5 - Entry before 6pm

Accepted Answer

GATE 5 IS AT THE FOLLOWING LOCATION:  ·       WHAT3WORDS: roses.landed.olive ·       GOOGLE PIN: CLICK HERE  Upon entry, TURN IMMEDIATELY LEFT at TBS Boat Sales and park at the bottom of the car park near the RIVERSCAPES BANNER by the TOILET BLOCK / BBQ AREA. If Gate 5 is locked, go to Gate 4 - see below or HERE

Question 4

DIRECTIONS FROM GATE 4 - Entry after 6pm

Accepted Answer

GATE 4 IS AT THE FOLLOWING LOCATION:  ·       WHAT3WORDS: traps.epic.random ·       GOOGLE PIN:  CLICK HERE  IF ARRIVING AFTER 6PM WHEN MARINA GATES ARE LOCKED, PLEASE LET US KNOW IN ADVANCE AS SOMEONE WILL NEED TO LET YOU IN.  Please do not call the night security number displayed on the gate.  Once the gates are open, follow the road all the way around to the left. Turn right at Gate 5 / TBS Boat Sales and park at the bottom of the car park near the RIVERSCAPES BANNER by the TOILET BLOCK / BBQ AREA. FOLLOW DIRECTIONS HERE.  An access card will be on the guest book on board the boat which will be required for the duration of your stay if going out at night. Swipe the card over the key pad on the gate to open.  PLEASE DO NOT LOSE AS THERE WILL BE A £100 REPLACEMENT CHARGE.

Question 5

PARKING

Accepted Answer

Park anywhere in the car park - we are located towards the end of the car park near the Riverscapes banner by the toilet block and BBQ area.

Question 6

FINDING YE37

Accepted Answer

*Boat code will be provided by separate text / email the day prior to arrival*  Locate the last pontoon / walkway leading to RIVERSCAPES STAYCATIONS.   This pontoon is right next to the Riverscapes Banner.      Walk down this pontoon and “YE37” is the 2nd boat on the right.   Board from the left-hand-side/port-side via a small set of stairs and then walk across the non-slip matting towards the hatch - open this to enter the boat down a ladder.   Please descend backwards whilst holding on and please take care, ESPECIALLY if it has been raining or is cold and icy as areas around boats can get extremely slippery!   This boat does not currently have a lock-box. There is a padlock and key on the hook above the fridge upon entering if you wish to lock up during your stay.

Question 7

UNIQUE EXPERIENCE

Accepted Answer

Please be forewarned, staying on a boat is a VERY unique experience and many things are different to being a landlubber in standard accommodation (or a hotel for that matter), in terms of staff, electricity, water supply, pumping out after showers, toilet flush systems, etc.   Should you require assistance during your stay, please refer to the extensive alphabetical HELP FOLDER on board.

Question 8

ENTERING & EXITING THE MARINA AFTER ARRIVAL

Accepted Answer

If Gate 5 is locked, use Gate 4.   To exit via Gate 4, turn left at TBS Boat Sales / Gate 5 and follow the road all the way around the right - please be aware that the automatic gate opens inwards.   An access card is not required to leave the premises (ie. on      departure, please leave this access card on the boat) BUT you will require it to re-enter Gate 4 after 6pm when all marina gates are locked.

Question 9

CHECK-IN / CHECK-OUT TIMES

Accepted Answer

Check-in: From 5pm unless otherwise arranged  Check-out: Before 12noon on the day of departure unless otherwise arranged

Question 10

CHECK-IN / CHECK-OUT PROCEDURE

Accepted Answer

Self check-in before 6pm via Gate 5.  *The Marina gates are locked at 6pm. If after arriving after this time, please let us know in advance as you will require further instructions.  An access card will be on the boat and will be required for the remainder of your stay if leaving the marina at night.  PLEASE DO NOT LOOSE THIS AS THERE IS A £100 REPLACEMENT CHARGE.

Question 11

EARLY CHECK-IN / LATE CHECK-OUT

Accepted Answer

Dependent on previous/follow-on bookings, this can be arranged in advance for an additional £15/hour.   Please email us at info@riverscapes.co.uk to pre-approve.

Question 12

NUMBER OF GUESTS / BED CONFIGURATION / PRICES

Accepted Answer

Only paying guests are permitted entry into the Marina / On Board and ALL visitors MUST obtain advance authorisation.  Whilst you will have exclusive use of the boat, please note that only the number of guests on the booking are permitted access.   In other words, if 2 guests have booked, this does not mean that more can tag along for the same price.   Furthermore, our base price is that of a moored stay for 2 guests / a couple sharing the master cabin. If 2 guests have booked but wish to have their own cabin, this will be at an extra charge of £30/guest if not arranged and paid for in advance. This charge covers extra laundry and cleaning.

Question 13

WIFI

Accepted Answer

Rivercapes ·       Password : lifeisbetteronaboat  Riverscapes_Guest ·       Password: boatface

Question 14

SELF-DRIVE BOAT HIRE

Accepted Answer

For more information, or to book a discounted small self-drive day boat during your stay, visit the designated SELF-DRIVE page for staycation guests.   2 GUESTS ONLY:  ·       £39 - 90 minutes ·       £59 - 4 hours ·       £95 - 8 hours  UP TO 6 GUESTS:  ·       £55 - 90 minutes ·       £85 - 4 hours ·       £135 - 8 hours ·       £55 WINTER SPECIAL - OCTOBER TO MARCH INCLUSIVE.  A 3 hour session - any time of day - for up to 6 guests (our usual discounted staycation price is £55 for 90 minutes).  ·       £55 SUMMER SPECIAL - APRIL TO SEPTEMBER INCLUSIVE. A 3 hour session - from 5/5:30pm - for up to 6 guests (our usual discounted staycation price is £55 for 90 minutes).   *Please let us know if this would be of interest as these sessions are not on the system and can only be booked by a member of our team! If river conditions do not permit navigation, we will of course provide a refund.  Please note, a separate £100 damage deposit will be collected prior to use.

Question 15

SKIPPERED CRUISES

Accepted Answer

For more information on our discounted skippered cruises for up to 12 guests during your stay, visit the CRUISES page.   £100/hour (1 hour minimum)

Question 16

RECOMMENDATIONS

Accepted Answer

We endeavour to make your stay as special and unique as possible! With this in mind, we have teamed up with some amazing local businesses who are able to provide a myriad of extra services which can be found on our RECOMMENDATIONS page.   These will require advance planning and arranged directly with the relevant companies, including:  ·       Artisan chocolates ·       BBQ packs & fresh farm produce ·       Bespoke catering ·       Celebration cakes ·       Classy cupcakes ·       Decorations / party props ·       Event planning ·       Flower arrangements ·       Graze boxes ·       Picnic selections ·       'Something nice on ice' ·       Taxi services ·       Treatments   If we know you are staying to celebrate a birthday or anniversary, we automatically include some decorations to mark the occasion!  Anything else that you feel will help enhance your stay, please let us know.

Question 17

PUBS & RESTAURANTS

Accepted Answer

We suggest searching local pubs and restaurants using TRIP ADVISOR.   Since the pandemic, we are re-building our list of local recommendations so please feel free to drop us a message with any you highly recommend - or not as the case may be!

Question 18

DELIVERIES & TAKE AWAY SERVICES

Accepted Answer

We suggest on-line orders with Deliveroo, Just Eat or Uber Eats  Provide the driver with our address:  Gate 5, Penton Hook Marina, Staines Road, Chertsey, KT16 8PQ  Collect your orders from Gate 5!

Question 19

NEAREST GROCERIES

Accepted Answer

ASDA Convenience Store  Chertsey Lane, TW18 3LS. Turn right out of the marina and ASDA is located 0.7 miles away, on the left.   Sainsburys  The Causeway, Staines, TW18 3AP. Turn right out of the marina and Sainsbury’s is located 2.5 miles away.

Question 20

PLACES OF INTEREST

Accepted Answer

Enjoy the plenty of places of interest to visit in the area including historic monuments, market towns, museums, racecourses and theme parks.   Direct trains to Central London from Staines take approximately 35 minutes should guests wish to sample the many tourist attractions there too.   Visit the PLACES OF INTEREST page for more information.

Question 21

HELP DURING YOUR STAY

Accepted Answer

There is an extensive alphabetical HELP FOLDER on board should you run into any difficulties with power cuts, how to use the toilet, etc.   We do understand, however, that at times an emergency might occur. In this case, please contact our Ops Manager whose business card is left on board with the guest book.   Or e-mail:   info@riverscapes.co.uk   Marked 'URGENT'. Please note however, we do not have 24 hour cover.

Question 22

TERMS & CONDITIONS

Accepted Answer

By arriving on board, all guests on the booking have been made aware of, and agree to, all our TERMS & CONDITIONS.

Question 23

UPON DEPARTURE

Accepted Answer

PLEASE:   ·    Close all windows, outside hatch and the skylights in the master cabin, kitchenette and saloon/living area. ·    Turn off all lights. ·    Wash up all used dishes/cups/glasses/pots, etc. ·    Empty dehumidifier and leave switched on – in open-plan seating area/winter only. ·    Turn off all plug-in radiators (if used). ·    Return life jackets (if used). ·    Return outside cushions (if used). ·    Clean BBQ (if used) ·    All rubbish to be placed in black bin liners, tied securely and thrown away in the marina bins located in the car park. ·    Lock up and scramble the code. ·      DO NOT TAKE THE MDL ACCESS CARD.  WE WISH YOU A SAFE ONWARD JOURNEY AND HOPE TO HOST YOU AGAIN IN THE FUTURE.  Please visit our website for direct prices at www.riverscapes.co.uk/staycations

Question 24

GUEST BOOK / REVIEWS

Accepted Answer

Please be assured that we strive to excel and give our customers the best possible experience and service at all times.  If you feel we have achieved this, we would be so grateful to receive a glowing review, whether on the booking site you used, GOOGLE or FACEBOOK.   An entry in our guest book would also be treasured. If, however, you feel dissatisfied with anything at all, no matter how small, we think it goes without saying that a private message would be much more appreciated than a negative or neutral feedback on a public forum – with thanks.  The crew pride themselves in offering a very unique and personalised service and we very much hope you enjoy the comfort and tranquility of your staycation with us.

YE37 CHECK-IN