YE37 CHECK-IN

Unique Experience


Please be forewarned, staying on a boat is a VERY unique experience and many things are different to being a landlubber in standard accommodation (or a hotel for that matter), in terms of staff, electricity, water supply, pumping out after showers, toilet flush systems, etc. Should you require assistance during your stay, please refer to the extensive alphabetical HELP FOLDER on board.




IMPORTANT FEATURES OF THIS BOAT


  • When climbing into the boat, hold on whilst descending the stairs backwards.
  • Please be mindful that the deck can get extremely slippery when wet - especially coming in/out of the hot tub.
  • To 'flush' away toilet contents, pull the 'flush handle' away from the device. This is located at the front of the toilet - midway down - under the lid. Pull this and the contents drop away.
  • DO NOT FLUSH AWAY SANITARY PRODUCTS OR EXCESS TOILET PAPER AS THIS CAUSES BLOCKAGES.
  • Do not drink the tap water.
  • When hot water is required, press the BOOSTER and hold it in (1 hour should be ample). This button is near the control panel in the saloon/seating area.
  • The use of too many heat generated items at the same time may trip the electrics as boats only have minimal power supply (16AMPS) for safety reasons. In other words, do not use ALL the heating at the same time and/or together with the toaster, kettle, hairdryer and/or cooker, etc.
  • It is natural during colder months for boats to be damp and cause condensation. As such, it is important for the dehumidifier to be running at all times (with doors/windows closed) and that the water collection tray is emptied regularly.
  • To cook on the induction cooker, place a pot/pan on the hob before adjusting the settings.
WE ARE CURRENTLY WORKING ON AN ALPHABETICAL 'HELP FOLDER' TO KEEP ON BOARD TO ASSIST WITH ANY ISSUES DURING A GUEST'S STAY!




Address & Directions


Gate 5, Penton Hook Marina, Staines Road, Chertsey, KT16 8PQ. FIND US! Please do not call or try and find us at the MAIN PENTON HOOK Office via Gate 1 Opposite the Thorpe Park Entrance. We are not located here, rather on the opposite side of the complex at Gate 4 or Gate 5 on Staines Road - SEE HERE. From Chertsey to Staines on Staines Road, cross over the Thorpe Park roundabout and Gate 5 is the second gate on right - SEE IMAGE. From Staines to Chertsey, Gate 5 is on the left before the Thorpe Park roundabout. See also the AERIAL MAP of the Marina to get your bearings and to assist with navigation.




Check-In & Check-Out Procedure


SELF-CHECK-IN BEFORE 6PM VIA GATE 5. *IF ARRIVING AFTER 6PM WHEN MARINA GATES ARE LOCKED, PLEASE LET US KNOW IN ADVANCE AS SOMEONE WILL NEED TO LET YOU IN. AN ACCESS CARD WILL THEN BE ON THE BOAT AND WILL REQUIRED FOR THE REMAINDER OF YOUR STAY IF GOING OUT AT NIGHT (PLEASE DO NOT LOSE AS THERE IS A £100 REPLACEMENT CHARGE). The access card is not required to leave the marina for final departure, therefore, please leave it on the boat




Directions from Gate 5


Upon entry, TURN IMMEDIATELY LEFT at TBS Boat Sales and park at the bottom of the car park near the RIVERSCAPES BANNER by the TOILET BLOCK / BBQ AREA. If Gate 5 is locked, go to Gate 4 - see below or HERE




Directions from Gate 4


*IF ARRIVING AFTER 6PM WHEN MARINA GATES ARE LOCKED, PLEASE LET US KNOW IN ADVANCE AS SOMEONE WILL NEED TO LET YOU IN. AN ACCESS CARD WILL THEN BE ON THE BOAT AND WILL REQUIRED FOR THE REMAINDER OF YOUR STAY IF GOING OUT AT NIGHT (PLEASE DO NOT LOSE AS THERE IS A £100 REPLACEMENT CHARGE). Please do not call the night security number displayed on the gate. FOLLOW DIRECTIONS HERE. *SWIPE ACCESS CARD OVER THE KEY PAD on the main gate. Then follow the road all the way around to the left. Turn right at Gate 5 / TBS Boat Sales and park at the bottom of the car park near the RIVERSCAPES BANNER by the TOILET BLOCK / BBQ AREA.




Parking


Park anywhere in the car park - we are located near the RIVERSCAPES BANNER by the TOILET BLOCK / BBQ AREA .




Entering & Exiting the Marina after arrival


If Gate 5 is locked, use Gate 4. To exit via Gate 4, turn left at TBS Boat Sales / Gate 5 and follow the road all the way around the right - please be aware that the automatic gate opens inwards. An access card is not required to leave the premises (ie. on departure, please leave this access card on the boat) BUT you will require it to re-enter Gate 4 after 6pm when all marina gates are locked.




Check-In & Check-Out


Check-in : From 5pm unless otherwise arranged Check-out : Before 12noon on the day of departure unless otherwise arranged




Early Check-In & Late Check-Out


Dependent on previous/follow-on bookings, this can be arranged in advance for an additional £15/hour. Please email us at info@riverscapes.co.uk to pre-approve. Please note, early check-ins and late check-outs do not include extended use of the hot tub. In other words, before 5pm on the day of arrival and after 12am on the day of departure, this facility is not available. Water activities and bikes are included in early check-ins or late check-outs.




Finding the boat - "YE37"


*Boat code will be provided by separate text / email the day prior to arrival* Locate the last pontoon / walkway leading to RIVERSCAPES STAYCATIONS. This pontoon is right next to the RIVERSCAPES BANNER. Walk down this pontoon and “YE37” is the 2nd boat on the right. Board from the left-hand-side/port-side via a small set of stairs and then walk across the non-slip matting towards the hatch - open this to enter the boat down a ladder. Please descend backwards whilst holding on and please take care, ESPECIALLY if it has been raining or is cold and icy as areas around boats can get extremely slippery! This boat does not currently have a lock-box. There is a padlock and key on the hook above the fridge upon entering if you wish to lock up during your stay.




Number of Guests / Bed Configuration / Prices


Only paying guests are permitted entry into the Marina / On Board and ALL visitors MUST obtain advance authorisation. Whilst you will have exclusive use of the boat, please note that only the number of guests on the booking are permitted access. In other words, if 2 guests have booked, this does not mean that more can tag along for the same price. Furthermore, our base price is that of a moored stay for 2 guests / a couple sharing the master cabin. If 2 guests have booked but wish to have their own cabin, this will be at an extra charge of £30/guest if not arranged and paid for in advance. This charge covers extra laundry and cleaning.




WIFI


Rivercapes Password : lifeisbetteronaboat or Riverscapes_Guest Password: boatface




Hot Tub


We endeavour to have the hot tub cleaned and ready for 5pm check-ins, however, are unable to guarantee its use until 7pm. Please note the following terms of use which we respectfully request are adhered to at all times: SHOWER BEFORE EACH USE DO NOT ADD ANY PRODUCTS TO THE WATER DO NOT USE AFTER 10PM OR BEFORE 8AM KEEP NOISE TO A MINIMUM SEXUALLY EXPLICIT or UNREASONABLE BEHAVIOUR WILL NOT BE TOLERATED RESPECT OUR NEIGHBOURS LEAVE HEAT CYCLE SWITCHED ON AFTER USE REPLACE THE HEAT BLANKET/COVER AFTER EACH USE EARLY CHECK-INS (before 5pm on the day of arrival) OR LATE CHECK-OUTS (after 12noon on the day of departure) DO NOT INCLUDE USE OF HOT TUB - and a member of staff will need access to clean this facility during this time. ANY NON-COMPLIANCE WILL RESULT IN THE LOSS OF YOUR DEPOSIT. Operating instructions are in the on board HELP FOLDER.




Extra Services


Water activities, bikes and BBQs to be arranged in advance. Visit the EXTRA SERVICES page for more information and terms of use.




Self Drive Boat Hire


For more information, or to book a discounted small self-drive day boat during your stay, visit the designated SELF-DRIVE page for staycation guests. In the notes, please state which boat you are staying on! 2 GUESTS ONLY: £39 - 90 minutes £59 - 4 hours £95 - 8 hours UP TO 6 GUESTS: £55 - 90 minutes £85 - 4 hours £135 - 8 hours £55 WINTER SPECIAL (OCTOBER TO MARCH INCLUSIVE). A 3 hour session - any time of day - for up to 6 guests (our usual discounted staycation price is £55 for 90 minutes). £55 SUMMER SPECIAL (APRIL TO SEPTEMBER INCLUSIVE). A 3 hour session - from 5/5:30pm - for up to 6 guests (our usual discounted staycation price is £55 for 90 minutes). Please let us know if this would be of interest as these sessions are not on the system and can only be booked by a member of our team! If river conditions do not permit navigation, we will of course provide a refund. Please note, a separate £100 damage deposit will be collected prior to use.




Skippered Cruises


For more information on our discounted skippered cruises for up to 12 guests during your stay, visit the CRUISES page. £100/hour (1 hour minimum)




Recommendations


We endeavour to make your stay as special and unique as possible! With this in mind, we have teamed up with some amazing local businesses who are able to provide a myriad of extra services which can be found on our RECOMMENDATIONS page. These will require advance planning and arranged directly with the relevant companies, including: artisan chocolates BBQ packs & fresh farm produce bespoke catering celebration cakes classy cupcakes decorations / party props event planning flower arrangements graze boxes picnic selections 'something nice on ice' taxi services treatments If we know you are staying to celebrate a birthday or anniversary, we automatically include some decorations to mark the occasion! Anything else that you feel will help enhance your stay, please let us know.




Pubs & Restaurants


We suggest searching local pubs and restaurants using TRIP ADVISOR. Since the pandemic, we are re-building our list of local recommendations so please feel free to drop us a message with any you highly recommend - or not as the case may be!




Terms & Conditions


By arriving on board, all guests on the booking have been made aware of, and agree to, all our TERMS & CONDITIONS.




Deliveries & Take Away Services


We suggest on-line orders with Deliveroo, Just Eat or Uber Eats – provide the driver with our address and collect your order from Gate 5.




Nearest Groceries


ASDA Convenience Store - Chertsey Lane, TW18 3LS. Turn right out of the marina and ASDA is located 0.7 miles away, on the left. Sainsburys – The Causeway, Staines, TW18 3AP. Turn right out of the marina and Sainsbury’s is located 2.5 miles away.




Places of Interest


Enjoy the plenty of places of interest to visit in the area including historic monuments, market towns, museums, racecourses and theme parks. Direct trains to Central London from Staines take approximately 35 minutes should guests wish to sample the many tourist attractions there too. Visit the PLACES OF INTEREST page for more information.




Help During Your Stay


There is an extensive alphabetical HELP FOLDER on board should you run into any difficulties with power cuts, how to use the toilet, etc. We do understand, however, that at times an emergency might occur. In this case, please contact our Ops Manager whose business card is attached to the guest book on board. Or e-mail info@riverscapes.co.uk marked 'URGENT'. Please note however, we do not have 24 hour cover.




Upon Departure


PLEASE:

  • Close all windows, outside hatch and the skylights in the master cabin, kitchenette and saloon/living area.
  • Turn off all lights.
  • Wash up all used dishes/cups/glasses/pots, etc.
  • Empty dehumidifier and leave switched on – in open-plan seating area/winter only.
  • Turn off all plug-in radiators (if used).
  • Return life jackets (if used).
  • Return outside cushions (if used).
  • Clean BBQ (if used)
  • All rubbish to be placed in black bin liners, tied securely and thrown away in the marina bins located in the car park.
  • Lock up and scramble the code.
  • DO NOT TAKE THE MDL ACCESS CARD.




Guest Book


Please be assured that we strive to excel and give our customers the best possible experience and service at all times. If you feel we have achieved this, we would be so grateful to receive a glowing review, whether on the booking site you used, GOOGLE or FACEBOOK. An entry in our guest book would also be treasured. If, however, you feel dissatisfied with anything at all, no matter how small, we think it goes without saying that a private message would be much more appreciated than a negative or neutral feedback on a public forum – with thanks. The crew pride themselves in offering a very unique and personalised service and we very much hope you enjoy the comfort and tranquility of your staycation with us.




Sofa Bed / Cube Mattess Bedding


Cube mattresses are in the saloon/lounge and bedding for each including mattress protectors stored in the labelled master cabin cupboard to the left.





Best wishes from Natasha, Klaus + the rest of the team 😊

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