TERMS & CONDITIONS

  Cruises

1. DEFINITIONS -

The company is referred to as ‘Riverscapes’ and ‘the hirer’ is referred to as the lead guest named on the booking, who is responsible and liable under this agreement.

 

2. BOOKING CONFIRMATION -

Once a booking has been confirmed, it is a legally binding contract AND all guests must be made aware of the terms and conditions as laid out in this document and abide by all the points raised herewith – as well as in the confirmation email provided with each booking.

3. PRICES, DEPOSITS, PAYMENTS, CANCELLATIONS - 

3a. Prices - as advertised

3b. Damage deposit - £150 via credit card required prior to hire. Deposits are automatically returned provided there is no damage to our property and violations of our T&C's have not occurred.  

3c. Payments – Payments to be made before departure. 

3d. Cancellations – 48 hour notice required regardless of the weather however, Riverscapes reserves the right to postpone bookings if river conditions are unsafe and do not permit navigation.

 

4. BOAT TYPE -

Riverscapes will endeavour to provide the preferred boat to the hirer although this cannot be guaranteed as all boats are subject to availability. Whenever possible, a suitable alternative will be provided.

 

5. PERMITTED NUMBER OF GUESTS -

Maximum number of guests is 12 - a breach of this rule will immediately terminate the contract without recompense to the client.  

 

6. ITINERARY -

The start and end base will always be fixed.

 

7. ARRIVAL -

Arrival should commence promptly at the allocated time with safety tuition given before departure. Riverscapes will endeavour to commence the hire as promptly as possible. It is the hirer’s responsibility to arrive 15 minutes beforehand and no refunds or compensation will be given for loss in time or missed departure due to the late arrival of the hirer or their guests.

8. HEALTH & SAFETY -

All persons using our boat do so at their own risk. Riverscapes does not accept any responsibility whatsoever for any injury or accident suffered by the hirer or their guests during the course of the hire period, however caused.

8a. River conditions - Riverscapes reserves the right to cancel or alter all or any part of any hire without prior notice, where it considers there might be any risk to guests’ comfort or health/safety if river conditions are deemed unsafe for boats to navigate. In this event, Riverscapes will offer an alternative hire date for a future booking. No refund/part refund/compensation will be offered in the event of the hire not going ahead due to weather, unsafe river conditions or an ‘Act Of God.’

8b. Mooring up/passing other boats or property - When mooring up to a dock/pontoon/riverbank or passing any other boat or property closely, be careful not to go get any limbs caught between the side of the boat and the dock/pontoon/riverbank or any other boat or property.

8c. Life Jackets - It is advisable for guests to wear life jackets (this is mandatory for children and non-swimmers) and when operating locks/doing rope work. 

8d. Unreasonable behaviour - Riverscapes reserves the right to cease the hire if in their option, the hirer or any of their guests cause unreasonable behaviour due to the influence of alcohol or drugs or any other reason and because this such behaviour is causing or is likely to cause a nuisance to neighbours or danger to themselves or any other person/s or damage to any property. In this event, Riverscapes will have no further responsibility or liability and no refunds will be made or expenses met.

8e. Alcohol – Guests are requested to drink responsibly.

9. TOILETS -

Absolutely no sanitary products, wipes, etc to be flushed down the toilet and excessive toilet paper is to be avoided at all times – a £100 plumbing fee will be charged should a blockage require cleaning.

10. SMOKING -

No smoking within/inside the boat. Responsible smoking permitted on outside decks only (no burns please). Cigarette ends and ash to be cleared away (not in the river).

 

11. INSURANCE -

Hirers and their guests are recommended to take out personal insurance. Whilst Riverscapes has public liability insurance and strives to ensure every hire runs smoothly and without incident, the Company shall not be liable for any matters arising from any cause: personal injury or death of hirers or their guests; damage/theft/loss to any of their property; breakdown or mechanical delays; weather conditions; cancellation; non-availability of fuel.

 

12. MUSIC/NOISE/UNREASONABLE BEHAVIOUR//CRUELTY TO WILDLIFE -

Noise must be kept to a minimum so as not to disturb neighbours and other river users. In addition, music must be turned off when approaching and passing through locks so as to listen to any instructions given by the Lock Keeper. Furthermore, rudeness, unreasonable behaviour or cruelty to wildlife will not be tolerated.

 

13. LITTER/RUBBISH -

Under no circumstances whatsoever must any litter/rubbish be thrown in the river or left on the boat. Please take your rubbish with you and leave the boat as you found it. Excess cleaning will result in a £50 charge.

 

14. BABIES -

Babies are at parents' / guardians' risk.

 

15. PETS -

Pets allowed on a lead and only permitted on outside decks.

 

16. DEPARTURE -

Before departure, it is up to the hirer and their guests to ensure the boat is left in a clean and tidy condition.  The Hirer shall make good and/or pay for all losses, damage or breakages to any fixture, fittings or equipment caused by their party or any costs incurred by Riverscapes in respect of specialist or excess cleaning required after the hire. Riverscapes requests that all our property is respected as if it were the hirer’s own.

 

17. THIRD PARTIES -

The hirer agrees that no person who is not a party to this agreement may enforce any term of this agreement and that the contract (Rights of third parties Act 1999) shall not apply to this agreement or to any document entered into pursuant to this agreement.

 

Please note: It is the responsibility of the hirer to acquaint each guest with the above conditions of hire as laid down by Riverscapes.

 

We will endeavour to be as flexible as possible where we can.

 

FAILURE TO ABIDE BY ANY OF OUR TERMS AND CONDITIONS WILL RESULT IN IMMEDIATE LOSS OF DEPOSIT.

 

We reserve the right to use any photographs we take of guests using our property for social media purposes unless guests have an objection to which they must let us know upon acceptance of these T&Cs.