FAQs

Self Drive FAQs

What is your address?


Our self-drive boats are located at: Gate 5 Staines Road Chertsey Surrey KT16 8PQ Please DO NOT phone or try and find us at the main marina office via Gate 1 - or near the Penton Hook Yacht Club. As from 2nd June 2021, we have moved to the other side of the complex via Gate 5.




Is there a place to park my car?


Yes there is! However, as there is very limited space, only one car per hire is recommended and there is a charge of 10 per car payable thereafter.




What is your cancellation policy?


We only accept cancellations or reschedules up to 48 hours in advance regardless of the weather.




I didn't recieve my confirmation email?


Please allow 12 hours for your confirmation email to be sent. If you have provided all the information on the booking form but did not recieve a confirmation, please check your junk folder.




What ID do I need to bring?


The lead hirer should bring a form of Government issued ID with them on the day.




How do I pay my damage deposit?


Credit card on the day. We DO NOT accept cash. Deposits will be returned within 48 hours of your booking provided our T&Cs have not been breached.




Can I pick the boat of my choice?


Boats will be allocated on arrival and are unable to be selected by hirers. Most of our self-drives are the red Whaly boats as pictured.




What is the speed restriction?


Speed restriction on the river is strictly 5 miles per hour and all our boats are limited.




Where can we go on our self drive?


90 minute bookings are not permitted to pass through locks - area of travel is between Penton Hook Lock and Chertsey Lock ONLY 4 hour bookings can go through 2 locks up or down the river - area of travel between Old Windsor Lock and Sunbury Lock ONLY 8 hour bookings can go through 4 locks up or down the river - area of travel between Boveney Lock (Windsor Castle) and Teddington Lock (Hampton Court Palace) ONLY Enjoy the plenty of places of interest to visit in the area including historic monuments, market towns, museums, racecourses and theme parks. There are many riverside bars/restaurants and picnic spots (grasssy verges or sandy beaches) to stop off at either way too! We recommend using the "OPEN CANAL MAP" APP for directions and details during your cruise. You are able to see where you are, mooring locations, etc and can even zoom in to get 'street view'!




Who can I bring with me?


Anyone is welcome on our self-drives. Babies and children are welcome - but at your own risk! Dogs are welcome too - but please keep them on a lead within the marina!




Do I need to bring my own food and drink?


Bring your own - OR visit our RECOMMENDATIONS to arrange outside catering, graze boxes or picnics in advance




Do you provide life jackets?


Yes, life jackets are provided.




Do I need a skippers licence?


No licence or experience is required to drive our self-drive boats. Guideance is provided and also see our video : https://www.youtube.com/watch?v=cmgHKlDiGMc




Where are you located?


Turn immediately left through Gate 5 and locate us near the Riverscapes banner at the far end of the car park. PLEASE do not ask for us at the Le Boat portacabin as this is a totally different company! Please also don't try and find us at the main marina office or the Yacht Club as we are located on the other side of the complex! Furthermore, trespassing onto berth holder pontoons/walkways will not be tolerated! Please make your way to/from your hire without wondering around and looking into other peoples' boats - thanks for your co-operation!




Do you have a map?


We recommend using the "OPEN CANAL MAP" APP for directions and details during your cruise. You are able to see where you are, mooring locations, etc and can even zoom in to get 'street view'!




Can I bring a dog?


Dogs are welcome - but please keep them on a lead within the marina!




Can I bring babies / children?


Babies and children are welcome - but at your own risk!




Can I book a skippered cruise instead of a self-drive?


We are currently working on an instant bookings calendar for our skippered cruising boats but in the meantime, please email your request to info@riverscapes.co.uk and we will respond ASAP. For further information, please visit: https://www.riverscapes.co.uk/cruises